I got a negative review - what now?
Your first aid kit for negative reviews
Your online review says "not reliable" or "stay away". You are afraid your good reputation is tainted forever?You now have people's full attention - potential customers want to know how you handle criticism. In fact, the occasional negative review is good for your credibility: 68 % of all internet users trust online reviews more when they see negative customer testimonials alongside positive ones. Here's the ultimate first aid kit for self-employed professionals and businesses of all sizes - get the ProvenExpert kit delivered straight to your inbox now.
Don't be afraid of bad reviews: Consumers read an average of 10 online reviews before making a decision.
Bright Local, 2020
The first aid kit "Negative reviews" with a checklist!
There it is, the first bad review about your performance or company. The question you ask yourself: Is this a genuine customer review or a fake review? In either case, you need to respond.
- How do you now proceed step by step?
- How do you successfully convert the review and use it to build your reputation online?
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